GENERAL TERMS AND CONDITIONS OF THE ELECTRONIC SHOP

These Terms and Conditions shall apply to products sold by the company under the name "Skalidaki Eirini & Co. GP" and the distinctive title "Laviate Co. GP" from its online store through the web site www.laviate.com (called, hereinafter the "Seller").

1. Seller Details
The seller of the product is based and retains its facilities in Athens, at No. 16 Vasileos Konstantinou Avenue, Postal Code 11635, with VAT (Tax Identification No.) number 801052499 of the 17th (IZ) Public Revenue Service, with Vendor Registry Number (Law 2251/1994) _____________, with GEMI (General Electronic Commercial Registry Nr. 147936103000, with acknowledgment number of a.36 Law 2859/2000 (V.A.T. Code) 801052499, contact telephone number with local charge +302155459025, fax __________ and e-mail info@laviate.com.

2. Order Submission - Sales Establishment
2.1 The technical stages, which intervene until the contract is entered, are the following: Initially, the customer selects the Product he wishes, from the list, then he/she selects the product’s Quantity and activates the option "Order with payment obligation". Then he/she completes the transaction by selecting the Payment method.
2.2 The seller provides to the customer in clear and comprehensible terms the main characteristics of the goods sold both before the product is selected from the list and immediately after selecting it, in a prominent place.
2.3 By enabling the option "Order with payment obligation", the Customer is required to agree and accept the application of these General Terms and Conditions of the Purchase. Then the submission of the order for the products that are in his/her basket, is completed.
2.4 Before the order is completed, during the electronic processing of the order, the customer can activate the option «back» and correct any possible errors he has done during the electronic handling, indicatively, to remove a group or all of the products and quantities thereof from his basket by selecting the option "removal".
2.5 The receipt acknowledgment of the order from the company will be automatically sent immediately after its submission and will indicate the date and time of receipt. Thus it will be certified that the customer's order has been received by the Company and that the company will process it as soon as possible.
2.6 After processing the order, the order’s confirmation /the contract entered and the confirmation of the products dispatch or the readiness of their receipt will be sent in a separate email from the company’s headquarters. With this e-mail, the contract of sale shall be drawn up.
2.7 The customer should take care to be able to receive the aforementioned e-mails. He/she will also have to keep them throughout the transaction. The customer is obliged, in case he does not receive the relevant e-mails to inform the Company with no delay.

2.8 The processing of orders, received by the company, takes place from Monday to Friday from 9.00 a.m. until 21.00 p.m. The processing of orders that are submitted on Sundays and public holidays, will take place on the next business day.
2.9 The customer may be informed about the progress of his order (order processing or to be sent, if it has already been sent) by selecting the option "My order" by entering in the corresponding fields the code order and his e-mail. The company maintains a record of customer orders for one year. The customer may receive a copy of his order by contacting the company via e-mail info@lavaite.com or by phone +302155459025 (local charge).

2.10 The purchase of products can be made in the Greek or English language.
2.11 If the company finds out that the customer was not properly informed or that the contract conclusion was not done with his explicit consent, it will make every effort to resolve the matter within a reasonable time.

3. Products availability
3.1 The customer is informed about products' availability via indications placed on the page of each product or service in the online store.
3.2 Special cases of availability are the following:
• After the order : The customer will be informed about the availability of the product within 3-5 business days from the order’s submission. In this case, it may be required an advance payment for a part of the price up to the full payment, depending on the nature of the item.
• Temporarily out of stock : The product is exhausted or removed or is not expected to be received immediately.
3.3 The company notifies every time the customer about the estimated delivery time of the ordered product, depending on the circumstances. In any case, the Company is bound to deliver the ordered product within fourteen (14) days since the confirmation of order’s receipt. However, in case of supervening reasons the company reserves the right to inform the customer, rendering the product unavailable or for the probable (new) delivery time on condition that reasons occur for the delay in delivery. In this case, if it is considered that the delay makes the transaction unbeneficial for the customer, the customer is entitled to cancel the order unilaterally by a written statement within two days of the notification of the new delivery time (by e-mail to the company’s e-mail address). If the order is canceled and thus the sales contract is terminated, the company must refund without undue delay, all the money that had been paid by the Customer.
3.4 Non-availability for the part of an order: If the lack of availability concerns only a part of the ordered products of the order, the remaining order is executed normally unless the products of the order are relevant and are to be used as a single set and the Customer declares that the partial execution of the order does not serve his needs or interests, so the Company must cancel the entire order.
3.5 If the ordered products are not available or are not available at the indicated price due to a false price indication at the time of ordering and its processing, the company will inform the customer as soon as possible and the sale will not be entered. Any

payments that have been started to be executed or have been executed, will be cancelled. Any payments will be refunded to the customer without undue delay, in the same way that he chose to perform the payment, unless otherwise agreed.
3.6 Although all the necessary technical and necessary measures are taken, the company expressly reserves the right to an erroneous indication of a price due to an oversight caused from a human or technical factor, which (price) obviously could not correspond to a normal or average selling price of the corresponding product of the company. In such a case, the customer will be informed accordingly. Any payments that have been started to be executed or have been executed will be cancelled. Any payments will be returned to the customer without undue delay, in the same way that he chose to perform the payment, unless otherwise agreed.

3.7 Force majeure : The company is not responsible for delays in executing the order (including delivery), which are due to circumstances that cannot be attributed to its liability or are due to force majeure and therefore the company is entitled for an extension of time for execution. Indicative examples include strikes, terrorist acts, war, suppliers/transfer/production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than two (2) months, the sale contract may be terminated by any contracting party without compensation. If the customer judges that he has no longer an interest in execution of the order, he is entitled to terminate the contract and the company is obliged to reimburse the charge and any other amount, which was paid under the sale contract.

4. Payment
4.1
Euro and include VAT and any other fee.
In any case, after the selection of the products for sale and their quantity and before the order is completed, the seller informs the customer about the total price of the goods, including VAT and any other fee. If, due to the nature of the goods or services, the price cannot be reasonably defined in advance, the way with which the price is going to be calculated is described, and also where applicable, all the additional charges of dispatch, delivery or mail charges and any other expense or, where these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required. In the case of an indefinite time contract or a contract which includes subscription, the total price includes the total expense per charging period. If these contracts are charged with a fixed price, the total price means the total monthly expense. If the total expense cannot be reasonably calculated in advance, the way with which the price is going to be calculated is described.
4.2 Upon completion of the ordering process, the customer may choose one of the available options of payment, namely, on delivery, by a credit card, electronic deposit to a bank account, via PayPal, on-site at the company's headquarters.
4.3 Exceptions/restrictions on the payment option associated with the delivery are mentioned below in paragraphs 5.3-5.5.
4.4 Transactions of more than €500.00 are not permitted to be performed in cash; hence the selection of payment on delivery is not possible in this case. In the case of a

All prices are in

payment on delivery of more than €500.00, the Company does not guarantee the deposit of the aforementioned cash in a bank account kept on its name, within 2 business days (according to Circular No. (ΠΟΛ) 1216/01.10.2014). If the customer proceeds with the transaction in the event that the expenditure declared is not deducted for this reason, he/she expressly recognizes that the company bears no liability. Payment on delivery is also not possible if the product is received from the company’s headquarters.

4.5 The data, which the customer registers during an online payment, are not controlled nor being processed or stored by the company, but by the contextually provider and/or payment server.
4.6 The customer may choose to make a transaction with a MasterCard, Visa and American Express credit card. For the encoding of data the method .................. is used. For purchases with his credit card the customer follows the instructions present in the company’s electronic store. Specifically, the customer must fill in the order form and the number and expiration date as well as the 3 digit number (CVV), printed on the back of the credit card. In the case in which the customer chooses to pay on receipt of the product by a credit card, he must be present upon the receipt of the order having the credit card and his identity card with him. In this case (i.e. payment by credit card), the reception of the order is not allowed by a third person who presents the credit card and wishes to pay with it for the customer. In case that the order is carried out with the particulars and on behalf of a company then the credit card used must be a corporate card, i.e. it must have been issued by the particulars of the respective company. Upon receipt of the order, the corporate credit card holder must be present with his card and his identity card.

4.7 Purchase in installments: You can buy products in installments (up to 60) via your credit card. All cards are included in the installments program. Unless stated otherwise, installments are interest-bearing at an annual interest rate of .... %.
4.8 Payment via PayPal - By selecting PayPal as a payment method, the customer is automatically transferred to the PayPal page for the transaction and payment of the order. PayPal is the best-known, secure and reliable mediator for Online transactions. If the customer does not have a PayPal account, he can sign up by following the link ......., using his debit or credit card or through his bank account.

4.9 Transactions made through PayPal concern exclusively delivery at the customer’s premises and they cannot be combined with other payment methods. The customer may be informed about payments as well as about the PayPal Terms & Conditions following the link ..... ..

4.10 Payment with bank deposit - If payment with electronic bank deposit is selected through one of the company’s associate banks in which the last keeps a bank account (i.e. Eurobank Ergasias S.A., Piraeus Bank S.A., National Bank of Greece S.A., Alpha Bank S.A.) the order is completed with the presentation of the wire transfer, which the customer has made to the corresponding company’s bank account. The time for the completion and appearance of the wire transfer may vary depending on the Bank (usually 2-3 business days). If the deposit is not made within 3 business days, the order

is automatically cancelled. Any charges during the wire transfers involve bank institutions and not the company and are financially covered by the customer.

4.11 In case that a refund is required, this will be carried out by the company in the same manner, by which the customer carried out the payment of the charge, unless otherwise agreed with the customer, without undue or unreasonable delay.
4.12 Maintaining Ownership - Any products delivered remain to the company’s ownership until the final, full and final payment of the price to it.

4.13 Sale exclusively and solely to end users-consumers. The products available from the online store are designated and sold exclusively to consumers as end users and are available per consumer to an average amount per end user. Further sales of products for commercial purposes is not permitted, unless after an opposite agreement. The company explicitly reserves all its rights, including explicitly and to not accept market proposals which create the impression that were intended for further commercial promotion of the products, if an opposite agreement does not exist.

5. Delivery of a product from the company's headquarters or delivery to the place selected by the customer - Delivery and return costs
5.1 Reception from the company's headquarters with no cost: In case that the customer chooses when submitting his order, reception from the company's headquarters, he will receive electronic information about the estimated time of the order receipt by it (confirmation of receipt). The customer is obliged to receive his order at his own means and expense within five (5) calendar days since the receipt of the relevant acknowledgment of the order receipt. If the customer does not receive the product within five (5) calendar days from the day of order’s notice receipt, the Company reserves the right to withdraw from the sale and in any case retains its right to withhold the price paid for the product. To receive the order, the customer must show the order confirmation (order code) and the notice of receipt, as well as an official identity document (such as an ID card or a passport). If the customer wishes to to authorize a third person for receiving his order, then the third authorized person must have with him a special authorization to receive the particular order being legally attested by the Citizen Service Centre (KEP) or the Police or other Authority as also and an official document required for checking the certificate of identity (police identity card, passport etc). Given the fact that after the reception of products the risk passes to the Customer and the products are transferred under his own responsibility, the latter must check on the reception the products he has received, as with his signature upon the receipt he confirms that he correctly received the order’s products.

5.2 Delivery to the place which the Customer defines: In case that, the product is shipped to the place selected by the Customer, the product is delivered to an external partner - courier, and the Customer is electronically informed that the product is ready for shipment. The place of the products’ delivery is agreed to be the company’s headquarters in Athens, at No. 16 Vasileos Konstantinou Avenue, Postal Code 11635. Therefore, the choice of the Courier and the way of delivery is made by the Customer and the risk during the shipment will not burden the company but the Courier, from which the Customer will have every legitimate right to seek any legal compensation. The delivery times of the products and the delivery and return costs are also indicated in the specific position (information box with the indication ......... .. ) in the relevant indication of each product.

For the order’s reception, the Customer has to present to the external partner – courier the order confirmation and notification of shipment, as well as an official identification document (such as ID card, passport or driving license). If the Customer cannot receive his order himself, but wishes to authorize a third person, he must send an e-mail to the company stating the person’s particulars, who will receive the order and provide to the third person -who will similarly should have an official identification document- additionally with a special authorization to receipt this order legally attested by the Citizen Service Center (KEP) or Police or other Authority.

The shipment partner will communicate by telephone with the customer within the same or the next business day from the time of electronic notice of shipment readiness, to settle the exact delivery time. If the customer has selected the payment of the order by a credit card, he must present at the same time his credit card, with which he makes the purchase.

If the customer does not receive the product after receiving the notice of readiness for shipment and despite the notice from the courier, the company reserves its right as to withdraw from the sale. In such a case, the customer will receive a credit note of equal value at the price of the sale, which will be reimbursed by the company in the same way that the customer has paid the price, being burdened by the shipping, return costs and any reduction in the value of the goods.

5.3 In any case the customer is not entitled to a credit invoice or in any way to a refund with regard to Article 3ib(ιβ) of Law 2251/94 (indicatively in cases a) service contracts after the complete rendering of service, b) supply of goods which are manufactured according to the consumer's specifications or are clearly personalized, b) supply of sealed goods which are not suitable to be returned for health protection or for hygiene reasons, since they were unsealed after delivery etc.) and in any other case provided for by law or by this document in accordance with the law.

5.4 Shipment costs
Description Up to ... kg Up to ... kg Above .. kg

5.5 Important Notes for deliveries:
5.5.1 For shipments within Attica, provided that the order has been carried out and confirmed until 13:00, the delivery will take place until the next business day. The orders which are executed and confirmed until 13:00 on Friday are excluded, whereas the delivery may take place until the next Wednesday.
5.5.2 For shipments outside Attica, provided that the order has been carried out and confirmed until 13:00, the delivery will take place within four business days. In the remote areas of mainland Greece, islands, etc. the delivery may reach the six business days, see here the inaccessible areas and delivery times. The orders made and confirmed by 13:00 on Friday are excluded, whereas the delivery will be possible to take place within seven business days.
5.5.3 For shipments outside Greece, provided that the order has been carried out and confirmed by 13:00, the delivery will take place within 4-5 business days (when express delivery is selected).
5.5.4 For your best possible service you may contact the company at the customers’ contact line +30 2155459025 (local charge).
5.5.5 In case that the product is delivered to the place that the customer has selected, the product is delivered to an external partner for shipment and delivery to the customer and the customer is electronically notified that the product is ready for shipment. Shipment costs are calculated on the basis of the customer's order. Any erroneous entry on behalf of the customer and as a result of an incorrect calculation of shipment costs does not burden the company but the customer.
5.5.6 Under no circumstances is allowed the delivery to or the reception by a minor, neither after an authorization. The company expressly reserves all its rights, including the right to consider the sale invalid or to withdraw from it.

6. Right of withdrawal/Return of product
6.1 The customer is entitled to withdraw from the sale within fourteen (14) calendar days, which start from the product’s delivery time (to the customer or to the courier, that the latter selects), by returning the product to its original status, being burdened the cost of return and any reduction in the value of the goods. The cases which the right of withdrawal is not applicable are referred to in paragraph below under number 6.11. The reduction in the value of the goods is referred in the paragraph below with number 6.12. The customer bears the burden of proof that he exercised the right of withdrawal, as the law provides.

Return costs

6.2

see below in paragraph 6.12.

6.3 The right of withdrawal terminates the obligations of the contracting parties to execute and to enter the contract from a distance, in cases that an offer was made by the customer.
6.4 If the right of withdrawal is raised within due time and provided that the product has been returned to the company, the company will refund the price in the same way that it was paid by the customer, unless otherwise agreed, without undue or unreasonable delay. In case that the customer has paid with a payment card, the company immediately proceeds with the order to the card issuer and it is not liable for any delays in the credit of the price to the customer, provided that they are not caused by a company’s fault.

It is expressly agreed and the customer already provides his irrevocable mandate and consent to this, that the company is entitled to withhold from the amount refunded the additional shipment and return costs which burden the customer (as in the table under 6.1 above) as well as any compensation in case of destruction, damage or malfunction of the product or deduction of the product’s value due to customer’s actions or omissions. In any case, the company is entitled to claim in any lawful manner any amount for which it has been damaged (indicatively, either in terms of refund or destruction, damage or impairment,

reduction of the product’s value, etc.).
6.5 The customer’s right to withdraw without reason from the remote sale, starts for service contracts from the date that the contract is entered and for the sale contracts from the date which the customer or a third party, which is indicated from him, other than the courier, acquires the physical possession of the goods or:

The additional costs for the delivery of the product are not refunded

to the customer if he had selected a shipment option other than the least expensive

type of standard shipment option which the company provides.

i) from the day, on which the customer or a third party, which is indicated from him, other than the courier acquires the physical possession of the last good, in case of multiple goods ordered by the customer in one order and delivered separately,
ii) from the day on which the customer or a third party, which is indicated by him other than the courier, acquires the physical possession of the last lot or last piece, in case of a delivery of goods consisting of multiple lots or several pieces,

iii) from the day on which the customer or a third party, which is indicated by him, other than the courier acquires the physical possession of the first good, in case of a contract for regular delivery of goods at a specified time period.
The dispatch within 14 calendar days of the withdrawal statement, or any other clear statement of withdrawal decision or the dispatch of products will be considered sufficient for the timely exercise of the right of withdrawal.

6.6 The declaration shall be sent in writing to the following:
(a) By a registered letter to the company under the name "Skalidaki Eirini & Co. GP" and under the distinctive title "Laviate Co. GP", which has its headquarters and maintains its facilities in Athens, at No. 16 Vasileos Konstantinou Avenue, Postal Code 11635,
(b) by electronic mail (e-mail) at the electronic address: info@laviate.com or
(c) by fax to number ........................ ..
The customer may fill in the required information directly in the form, to store it (or to print and sign it) and to send it by one of the above ways.
(d) Alternatively, the customer may contact the company by telephone at the customer contact line +302155459025 (local charge).
6.7 The Company will promptly send to the Customer who has exercised his right of withdrawal by any of the above described ways, the exercised right of withdrawal confirmation receipt.
6.8 The Products are returned with customer’s expense with a cooperating courier or sent with a courier of his choice to the address: Leoforos Basileos Kostadinou 16, 11635 . The customer may also return the product himself personally at the Company 's headquarters. The customer returns the products without undue delay and in any case within fourteen (14) calendar days from the day which he announced to the company his decision to withdraw from the contract.
6.9 Consequences of withdrawal - In case of a valid exercise of the right of withdrawal, any impairment in the value of the goods shall be restored with a financial compensation and any product resulting from this impairment, only if and to the extent that this is due to the product’s management, in a way that escapes the settled examination of the products with another way, except that, which is necessary to ascertain the nature, the characteristics and the operation of the product. As customary examination and management of the product in order to establish the nature, the characteristics and the operation of the product, is meant the examination of the relevant goods, as this is possible to have taken place in the manner, which is customary in a physical store.
6.10 A product, which is returned by the customer or by the courier of the customer's choice and not by an external courier, a company’s partner, is returned at the risk of the customer rather than at the risk of the above external partner courier. The

customer is burdened with the cost of return (see the relevant table under 6.1 above) provided that a company’s external partner is used and with any product value impairment (see below to the present term) for the confirmation of which the company is expressly reserved until it receives the returned goods. Provided that the product is received and checked for any impairment of value, any financial obligation will be returned to the customer (e.g. price) in the manner in which this payment was carried out by the customer, unless otherwise agreed with him. The refund obligation will be fulfilled without undue delay and within fourteen (14) calendar days since the return of the product.

6.11 THE RIGHT OF WITHDRAWAL from the provisions of Law 2251/1994 DOES NOT APPLY:
6.11.1 In cases, where the price of the products has been paid at the company’s headquarters and at the same time, these have been received from there, as the sale is not considered to be concluded from a distance.

6.11.2 In cases where the products have been used.
6.11.3 In cases where the delivered products are manufactured according to the specifications that the customer has defined or according to his personal requirements and individual personalization or which by their nature, is impossible to be returned with a shipment.
6.11.4 In cases of services rendering, after the complete rendering of a service, since the customer has expressly consented and already recognized in the order that he loses the right of withdrawal, if the contract is fully executed.
6.11.5 In cases of products which are personalized with the device’s registration by the customer after their delivery to him.
6.11.6 In cases, where the delivered products are sound bearing or video or video and audio, or software and have been unsealed from their packaging.
6.11.7 In cases, where the delivered products are not suitable for return, just when they are unsealed, for health protection or for hygiene reasons.
6.11.8 In the case of the supply of digital content not provided on a physical medium, provided that the execution of the order has begun with the prior express consent of the customer and the confirmation on his behalf that he is losing the right of withdrawal.
6.11.9 In cases of products which after the delivery, due to their nature are integrally mixed with other elements.
6.11.10 In cases of providing goods or rendering services, the price of which is dependent on fluctuations in the financial market which the supplier cannot control and which may occur within the withdrawal period.
6.12 As already noted, the customer should handle each product he receives, by that way, in which he would handle and examine it in a physical store, in order to ascertain its nature, characteristics and functioning. Handling of a product which is different than the description mentioned hereinabove will not be accepted. Therefore, the customer may be charged with the reduction in the value of a product, provided that the handling which he has made to it, exceeds the acceptable measure.

7. Order cancellation

Without the limitation of the provisions about withdrawal of the previous article, the cancellation of the order may be done in the following cases:
(a) Before the order is completed, during the electronic ordering process, the customer may activate the 'back' option and remove the quantities of the products from the basket by activating the relative option.

(b) If the electronic order has been completed but the manufacturing process has not been started or per case of the product’s shipment the customer must call at +302155459025 and request the cancellation of the order.

8. Consumer Rights - Liability - Force Majeure
8.1 Consumer rights resulting from the provisions concerning the sale of consumer goods and guarantees of the Civil Code (as the right of correction or replacement - except if such an action is impossible or requires a disproportionate expenditure- the right to reduce the price, the right of withdrawal from the contract-except if it is a minor real defect - because of a real defect or lack of a stipulated property for a period of two (2) years since the date of delivery), from Article 5 of Law 2251/1994 (as the customer's right to request a temporary replacement of the product, in case that the required repair time for the product under warranty exceeds 15 business days) and any other provision on consumer protection, apply as they are.
8.2 In the event of a company's liability for a real defect or lack of a stipulated characteristic of the product, the customer shall be entitled by his choice to : (a) require without his own charge the repair or replacement of the product with another, unless such an action is impossible or requires disproportionate expenses; (b) request a reduction in the price; or (c) withdraw from the contract of sale, except it concerns a minor real defect and always subject to the express provisions of Article 6.11. In order for a property to be considered as stipulated, it must have been agreed in writing. If the customer chooses the correction or replacement of the product, the company has to make a correction or replacement at a reasonable time.
8.3 In any case that the customer discovers a defect, he may contact the company immediately after the delivery on the same day or the next business day to the telephone number +302155459025 or to the e-mail address info@laviate.com If a product is declared defective by the customer, the company expressly reserves the pre- qualification of the product as defective by competent specialists.
8.4 Limitation of Liability: The Company does not provide a "commercial guarantee", nor does it guarantees protection for the suitability of a product sold for any particular purpose.
8.5 The supplier must provide to the customer in writing or with another technical imprinting medium available and accessible to the customer, in Greek language or with symbols internationally established, clear and complete instructions for the safe use, preservation, maintenance and full use of the goods, with which the customer must comply with, as well as the possible lifetime of the product and information about the hazards involved in its use.

8.6 Claims for compensation or financial satisfaction of any kind and legal basis are excluded.

9. Claims for defects
9.1 The Customer is also entitled, within the legal timeframes and, irrespective of the right of unjustified withdrawal within 14 days of the provisions of Law 2251/1994, to exercise its statutory rights due to the product’s defectiveness by submitting a direct request to the online store of our Company.
9.2 In case of a defect but also for his general support, the customer may contact the customer service line to the telephone number +302155459025. (local charge) and receive an update for all required and necessary auxiliary directions and information. He may also send an e-mail to info@laviate.com or fax to ......... ...... .. ... with all the necessary information. The company informs the customer of the likely/expected response time and the way of response.
9.3 If a product is declared as defective by the customer, the company must inform him in the appropriate time of the repair/fix capabilities. In any case, the company expressly reserves its rights for the prior diagnosis of the product as being defective by competent professionals.
9.4 If a product is returned as defective and it is deemed that it needs a repair/fix, the customer may receive all necessary information regarding the processing and progress of the works involved.
9.5 The transfer or registration of rights in respect of defective products is excluded.
9.6 In case the customer does not to proceed in receiving the repaired product from the company's headquarters within 2 months from the date of his information regarding its repair, he accepts and irrevocably and unconditionally declares that he quits from the product’s possession on the intention of resignation from its ownership and he waives from any right/ demand, claim, compensation, etc.

10. Safe products
The company makes any effort to provide in the market only safe products and complies with the rules of the European Community and Greek law, the standards established for the health and safety of persons, the European Commission's recommendations on product safety assessment, codes of good practice and ethics, that are applicable to a specific sector and the existing knowledge and techniques for security, which consumers may reasonably expect.

11. Protection of personal information
11.1 The Company has and implements an updated Policy for the protection of Personal Data, as analytically set forth herein.

12. Final provisions
12.1 These General Terms and Conditions are governed by Greek law. For any dispute arising, whereas it originates from the contractual relationship between the company and the Customer, competent for its resolution are the courts of Athens.

12.2 For out-of-court settlement of the dispute, the Customer may be addressed to the competent bodies for the out-of-court settlement of consumer disputes, e.g. to the General Secretariat for Trade and Consumer Protection of the Ministry of Development and Competitiveness (Kaniggos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, No. 144, Alexandras Avenue 11471, Athens, tel .: 210 6460734, fax: 210 6460414), to the Friendly Settlement of Consumer Disputes Committees (article 11 of Law 2251/1994), which are located in the local municipalities of the country.

12.3 Furthermore, he may be addressed to the European Alternative Dispute Resolution (ADR), to the relevant online dispute resolution platform (ODR) of the European Commission: http://ec.europa.eu/consumers/odr.

12.4 It is reminded to the customer the existence of codes of conduct which bind the company. The customer can obtain copies of these codes (link). The customer may be informed about the Consumer Code of Conduct for E-Commerce.
12.5 The protection, that the provisions of law reserve about contracts entered by distance, as in its text it is analytically defined, as the terms herein, it is applicable both in transactions with natural persons who transact for reasons that are outside their commercial, craft, business or freelance professional activity and in transactions with legal entities or natural persons who transact in the course of their trade, craft, business or professional activity.

12.6 If any of the terms of this Agreement is not applied, the others remain in full force and effect.