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5.1 Reception from the company's headquarters with no cost: In case that the customer chooses when submitting his order, reception from the company's headquarters, he will receive electronic information about the estimated time of the order receipt by it (confirmation of receipt). The customer is obliged to receive his order at his own means and expense within five (5) calendar days since the receipt of the relevant acknowledgment of the order receipt. If the customer does not receive the product within five (5) calendar days from the day of order’s notice receipt, the Company reserves the right to withdraw from the sale and in any case retains its right to withhold the price paid for the product. To receive the order, the customer must show the order confirmation (order code) and the notice of receipt, as well as an official identity document (such as an ID card or a passport). If the customer wishes to to authorize a third person for receiving his order, then the third authorized person must have with him a special authorization to receive the particular order being legally attested by the Citizen Service Centre (KEP) or the Police or other Authority as also and an official document required for checking the certificate of identity (police identity card, passport etc). Given the fact that after the reception of products the risk passes to the Customer and the products are transferred under his own responsibility, the latter must check on the reception the products he has received, as with his signature upon the receipt he confirms that he correctly received the order’s products.

5.2 Delivery to the place which the Customer defines: In case that, the product is shipped to the place selected by the Customer, the product is delivered to an external partner - courier, and the Customer is electronically informed that the product is ready for shipment. The place of the products’ delivery is agreed to be the company’s headquarters in Athens, at No. 16 Vasileos Konstantinou Avenue, Postal Code 11635. Therefore, the choice of the Courier and the way of delivery is made by the Customer and the risk during the shipment will not burden the company but the Courier, from which the Customer will have every legitimate right to seek any legal compensation. The delivery times of the products and the delivery and return costs are also indicated in the specific position (information box with the indication ......... .. ) in the relevant indication of each product.

For the order’s reception, the Customer has to present to the external partner – courier the order confirmation and notification of shipment, as well as an official identification document (such as ID card, passport or driving license). If the Customer cannot receive his order himself, but wishes to authorize a third person, he must send an e-mail to the company stating the person’s particulars, who will receive the order and provide to the third person -who will similarly should have an official identification document- additionally with a special authorization to receipt this order legally attested by the Citizen Service Center (KEP) or Police or other Authority.

The shipment partner will communicate by telephone with the customer within the same or the next business day from the time of electronic notice of shipment readiness, to settle the exact delivery time. If the customer has selected the payment of the order by a credit card, he must present at the same time his credit card, with which he makes the purchase.

If the customer does not receive the product after receiving the notice of readiness for shipment and despite the notice from the courier, the company reserves its right as to withdraw from the sale. In such a case, the customer will receive a credit note of equal value at the price of the sale, which will be reimbursed by the company in the same way that the customer has paid the price, being burdened by the shipping, return costs and any reduction in the value of the goods.

5.3 In any case the customer is not entitled to a credit invoice or in any way to a refund with regard to Article 3ib(ιβ) of Law 2251/94 (indicatively in cases a) service contracts after the complete rendering of service, b) supply of goods which are manufactured according to the consumer's specifications or are clearly personalized, b) supply of sealed goods which are not suitable to be returned for health protection or for hygiene reasons, since they were unsealed after delivery etc.) and in any other case provided for by law or by this document in accordance with the law.

5.4 Shipment costs
Description Up to ... kg Up to ... kg Above .. kg

5.5 Important Notes for deliveries:
5.5.1 For shipments within Attica, provided that the order has been carried out and confirmed until 13:00, the delivery will take place until the next business day. The orders which are executed and confirmed until 13:00 on Friday are excluded, whereas the delivery may take place until the next Wednesday.
5.5.2 For shipments outside Attica, provided that the order has been carried out and confirmed until 13:00, the delivery will take place within four business days. In the remote areas of mainland Greece, islands, etc. the delivery may reach the six business days, see here the inaccessible areas and delivery times. The orders made and confirmed by 13:00 on Friday are excluded, whereas the delivery will be possible to take place within seven business days.
5.5.3 For shipments outside Greece, provided that the order has been carried out and confirmed by 13:00, the delivery will take place within 4-5 business days (when express delivery is selected).
5.5.4 For your best possible service you may contact the company at the customers’ contact line +30 2155459025 (local charge).
5.5.5 In case that the product is delivered to the place that the customer has selected, the product is delivered to an external partner for shipment and delivery to the customer and the customer is electronically notified that the product is ready for shipment. Shipment costs are calculated on the basis of the customer's order. Any erroneous entry on behalf of the customer and as a result of an incorrect calculation of shipment costs does not burden the company but the customer.
5.5.6 Under no circumstances is allowed the delivery to or the reception by a minor, neither after an authorization. The company expressly reserves all its rights, including the right to consider the sale invalid or to withdraw from it.