Όροι παροχής υπηρεσιών

2.1 The technical stages, which intervene until the contract is entered, are the following: Initially, the customer selects the Product he wishes, from the list, then he/she selects the product’s Quantity and activates the option "Order with payment obligation". Then he/she completes the transaction by selecting the Payment method.
2.2 The seller provides to the customer in clear and comprehensible terms the main characteristics of the goods sold both before the product is selected from the list and immediately after selecting it, in a prominent place.
2.3 By enabling the option "Order with payment obligation", the Customer is required to agree and accept the application of these General Terms and Conditions of the Purchase. Then the submission of the order for the products that are in his/her basket, is completed.
2.4 Before the order is completed, during the electronic processing of the order, the customer can activate the option «back» and correct any possible errors he has done during the electronic handling, indicatively, to remove a group or all of the products and quantities thereof from his basket by selecting the option "removal".
2.5 The receipt acknowledgment of the order from the company will be automatically sent immediately after its submission and will indicate the date and time of receipt. Thus it will be certified that the customer's order has been received by the Company and that the company will process it as soon as possible.
2.6 After processing the order, the order’s confirmation /the contract entered and theconfirmation of the products dispatch or the readiness of their receipt will be sent in a separate email from the company’s headquarters. With this e-mail, the contract of sale shall be drawn up.
2.7 The customer should take care to be able to receive the aforementioned e-mails. He/she will also have to keep them throughout the transaction. The customer is obliged, in case he does not receive the relevant e-mails to inform the Company with no delay.

2.8 The processing of orders, received by the company, takes place from Monday to Friday from 9.00 a.m. until 21.00 p.m. The processing of orders that are submitted on Sundays and public holidays, will take place on the next business day.
2.9 The customer may be informed about the progress of his order (order processing or to be sent, if it has already been sent) by selecting the option "My order" by entering in the corresponding fields the code order and his e-mail. The company maintains a record of customer orders for one year. The customer may receive a copy of his order by contacting the company via e-mail info@lavaite.com or by phone +302155459025 (local charge).

2.10 The purchase of products can be made in the Greek or English language.
2.11 If the company finds out that the customer was not properly informed or that the contract conclusion was not done with his explicit consent, it will make every effort to resolve the matter within a reasonable time.

3. Products availability
3.1 The customer is informed about products' availability via indications placed on the page of each product or service in the online store.
3.2 Special cases of availability are the following:
• After the order : The customer will be informed about the availability of the product within 3-5 business days from the order’s submission. In this case, it may be required an advance payment for a part of the price up to the full payment, depending on the nature of the item.
• Temporarily out of stock : The product is exhausted or removed or is not expected to be received immediately.
3.3 The company notifies every time the customer about the estimated delivery time of the ordered product, depending on the circumstances. In any case, the Company is bound to deliver the ordered product within fourteen (14) days since the confirmation of order’s receipt. However, in case of supervening reasons the company reserves the right to inform the customer, rendering the product unavailable or for the probable (new) delivery time on condition that reasons occur for the delay in delivery. In this case, if it is considered that the delay makes the transaction unbeneficial for the customer, the customer is entitled to cancel the order unilaterally by a written statement within two days of the notification of the new delivery time (by e-mail to the company’s e-mail address). If the order is canceled and thus the sales contract is terminated, the company must refund without undue delay, all the money that had been paid by the Customer.
3.4 Non-availability for the part of an order: If the lack of availability concerns only a part of the ordered products of the order, the remaining order is executed normally unless the products of the order are relevant and are to be used as a single set and the Customer declares that the partial execution of the order does not serve his needs or interests, so the Company must cancel the entire order.
3.5 If the ordered products are not available or are not available at the indicated pricedue to a false price indication at the time of ordering and its processing, the company will inform the customer as soon as possible and the sale will not be entered. Any

payments that have been started to be executed or have been executed, will be cancelled. Any payments will be refunded to the customer without undue delay, in the same way that he chose to perform the payment, unless otherwise agreed.
3.6 Although all the necessary technical and necessary measures are taken, the company expressly reserves the right to an erroneous indication of a price due to an oversight caused from a human or technical factor, which (price) obviously could not correspond to a normal or average selling price of the corresponding product of the company. In such a case, the customer will be informed accordingly. Any payments that have been started to be executed or have been executed will be cancelled. Any payments will be returned to the customer without undue delay, in the same way that he chose to perform the payment, unless otherwise agreed.

3.7 Force majeure : The company is not responsible for delays in executing the order (including delivery), which are due to circumstances that cannot be attributed to its liability or are due to force majeure and therefore the company is entitled for an extension of time for execution. Indicative examples include strikes, terrorist acts, war, suppliers/transfer/production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than two (2) months, the sale contract may be terminated by any contracting party without compensation. If the customer judges that he has no longer an interest in execution of the order, he is entitled to terminate the contract and the company is obliged to reimburse the charge and any other amount, which was paid under the sale contract.

4. Payment
4.1
Euro and include VAT and any other fee.
In any case, after the selection of the products for sale and their quantity and before the order is completed, the seller informs the customer about the total price of the goods, including VAT and any other fee. If, due to the nature of the goods or services, the price cannot be reasonably defined in advance, the way with which the price is going to be calculated is described, and also where applicable, all the additional charges of dispatch, delivery or mail charges and any other expense or, where these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required. In the case of an indefinite time contract or a contract which includes subscription, the total price includes the total expense per charging period. If these contracts are charged with a fixed price, the total price means the total monthly expense. If the total expense cannot be reasonably calculated in advance, the way with which the price is going to be calculated is described.
4.2 Upon completion of the ordering process, the customer may choose one of the available options of payment, namely, on delivery, by a credit card, electronic deposit to a bank account, via PayPal, on-site at the company's headquarters.
4.3 Exceptions/restrictions on the payment option associated with the delivery are mentioned below in paragraphs 5.3-5.5.
4.4 Transactions of more than €500.00 are not permitted to be performed in cash; hence the selection of payment on delivery is not possible in this case. In the case of a

All prices are in

payment on delivery of more than €500.00, the Company does not guarantee the deposit of the aforementioned cash in a bank account kept on its name, within 2 business days (according to Circular No. (ΠΟΛ) 1216/01.10.2014). If the customer proceeds with the transaction in the event that the expenditure declared is not deducted for this reason, he/she expressly recognizes that the company bears no liability. Payment on delivery is also not possible if the product is received from the company’s headquarters.

4.5 The data, which the customer registers during an online payment, are not controlled nor being processed or stored by the company, but by the contextually provider and/or payment server.
4.6 The customer may choose to make a transaction with a MasterCard, Visa and American Express credit card. For the encoding of data the method .................. is used. For purchases with his credit card the customer follows the instructions present in the company’s electronic store. Specifically, the customer must fill in the order form and the number and expiration date as well as the 3 digit number (CVV), printed on the back of the credit card. In the case in which the customer chooses to pay on receipt of the product by a credit card, he must be present upon the receipt of the order having the credit card and his identity card with him. In this case (i.e. payment by credit card), the reception of the order is not allowed by a third person who presents the credit card andwishes to pay with it for the customer. In case that the order is carried out with the particulars and on behalf of a company then the credit card used must be a corporate card, i.e. it must have been issued by the particulars of the respective company. Upon receipt of the order, the corporate credit card holder must be present with his card and his identity card.

4.7 Purchase in installments: You can buy products in installments (up to 60) via your credit card. All cards are included in the installments program. Unless stated otherwise, installments are interest-bearing at an annual interest rate of .... %.
4.8 Payment via PayPal - By selecting PayPal as a payment method, the customer is automatically transferred to the PayPal page for the transaction and payment of the order. PayPal is the best-known, secure and reliable mediator for Online transactions. If the customer does not have a PayPal account, he can sign up by following the link ......., using his debit or credit card or through his bank account.

4.9 Transactions made through PayPal concern exclusively delivery at the customer’s premises and they cannot be combined with other payment methods. The customer may be informed about payments as well as about the PayPal Terms & Conditions following the link ..... ..

4.10 Payment with bank deposit - If payment with electronic bank deposit is selected through one of the company’s associate banks in which the last keeps a bank account (i.e. Eurobank Ergasias S.A., Piraeus Bank S.A., National Bank of Greece S.A., Alpha Bank S.A.) the order is completed with the presentation of the wire transfer, which the customer has made to the corresponding company’s bank account. The time for the completion and appearance of the wire transfer may vary depending on the Bank (usually 2-3 business days). If the deposit is not made within 3 business days, the order

is automatically cancelled. Any charges during the wire transfers involve bank institutions and not the company and are financially covered by the customer.